Frequently Asked Questions

Check most frequently asked questions here

FAQs

My outfit is too small/too big, how do I exchange it?

Please read our exchange/return policy

How can I get in contact with your customer service team regarding an online order?

You can contact the customer service team via email at info@thecontourcloset.com

I emailed your customer service team. When should I expect a response?

Please allow 48-72 hours to receive a response. A response could be given before the time frame listed.

Do you offer refunds?

No, we do not offer refunds.

Can I make adjustments to my order after it has been placed?

No, once an order has been placed and you notice an error in the shipping address, please email customer service (info@thecontourcloset.com). Your email must be sent within 4 hours of placing the original order to see if it is able to be changed prior to shipping. If you have already received a tracking number, the change cannot be made.

What happens if my package is returned to the sender?

Your package can be shipped back out to you upon receiving. However, you will be responsible for a reshipment fee before your package can be sent back out to you.

How can I cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items according to the exchange/return policy (link to policy) guidelines once your order has been delivered to you.

I forgot to use my discount code while checking out. Can I apply it after my purchase?

Once an order has been placed, it cannot be changed and discounts cannot be added after a purchase has been finalized. Please use your code on your next purchase!

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