FAQs

When will a specific item be restocked?

We get emails and Instagram DM’s from customers requesting restock information, but we usually don't have restock information until items arrive, if they are restocked at all. We like to keep the flow of new merchandise constantly coming in, therefore, restocks are sometimes not available. If you would like to be notified when an item is restocked, you may visit a sold-out product and request to be notified when an item is back in stock via email by completing the "Email Me When Available" form. 

I ordered an item listed as Pre-Order; how long will it take to ship?

All Pre-Order items take up to 2 weeks for delivery. The specific window for shipping timeframes can be found listed under the size and quantity of the item. Pre-Order items are made to order, once your item has arrived at our warehouse, we will ship it out the same day. If your order contains a Pre-Order item with a piece that is on hand, the on hand item will ship as normal.  

How can I contact The Contour Closet?

We are available Monday-Sunday via chat on our website and by email. We reply to emails with 24 hours. Keep in mind we are not open on weekends and any emails sent during the weekend will be answered on Monday. 

Contact info:

info@thecontourcloset.com

What is your return policy?

We provide customers with store credit if merchandise is returned to us within 14 days of the customer having received it. We do NOT provide refunds or return labels; customers are responsible for all return fees. More information can be found below: 

https://thecontourcloset.com/policies/refund-policy

 

I received an item but it's damaged:

Although this is something that rarely occurs, in the event that you do receive something damaged, please contact us immediately within 24 hours, via email info@thecontourcloset.com so our customer service team can help get this resolved as soon as possible! Your satisfaction is important to us, and we will assist immediately. Please do not send any item back that is damaged as we will not accept it without prior notification. 

 

I need to send an item back for store credit. How do I do this?

 

Sending items back to us for store credit is quick, and easy! To initiate a return please use our Make A Return Portal. Select the items you are requesting to receive store credit for. After you have selected the reason for your return and the items you are requesting to return, you will be prompted to conveniently print the label right from your home and send it back to us hassle-free. If you start the return process and do not mail your package back to us within the 14 day return window your return label will be no longer be valid and will be rejected resulting in forfeiting your eligibility for store credit. NO EXCEPTIONS!

You do not need to wait for instructions from us to send it back. Include all items you are returning with the original tags attached. Items must be sent back to The Contour Closet within 14 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely NO REFUNDS will given. 

 

Merchandise purchased online must be mailed back to our address at:

4009 Corning Place ste. E1-217

Charlotte, NC 28216

 

We do not accept packages in person in our facilities. Please do not bring your package in person as it will not be accepted. 

I need help with sizing. Do you have a size chart?

Yes! we do have a size chart. It can be found by following the link below:

https://thecontourcloset.com/pages/size-chart

Note: Models sizes are specified in the description. If an item runs small or big it will be listed on that description.

If you need additional help with sizing please send us an email or a chat message on the website we will be more than happy to assist.

 

Why am I being charged Sales Tax on an online order?

In 2021 many states across the nation passed laws requiring online retailers to collect sales tax. We are expected to comply with these laws and collect the appropriate tax for each state the order is purchased from even if we do not have a physical storefront in that state.

I want to pick up my items. How can I do that?

We don't offer local pickup at our warehouse.

How long does shipping take?

We offer several shipping options: 

Standard: 3-7 business days $9.95 USD
Express (Order by 3pm EST): 2 business days $25.00 USD

UPS Next Day Air (Order by 3pm EST): $45.00 USD

*Packages delayed due to weather cannot be guaranteed. *

 

More information can be found here: https://thecontourcloset.com/policies/shipping-policy